Algemene voorwaarden

Terms of Service

Last updated: September 3, 2026

Overview

Welcome to Alder Parlor. Alder Parlor is operated by ALDER PARLOR GROUP LTD, trading as Alder Parlor. The terms “we”, “us” and “our” refer to ALDER PARLOR GROUP LTD.

We operate this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which provides the ecommerce platform and related technology that enable us to offer the Services.

These terms and conditions, together with the policies referenced in them (the “Terms of Service” or “Terms”), describe your rights and responsibilities when you access or use the Services.

Please read these Terms carefully. They include important information about your legal rights, contract formation, delivery, intellectual property, disclaimers and limitations of liability.

By visiting, interacting with or using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree to these Terms, you should not use or access the Services.

Nothing in these Terms excludes, restricts or replaces any mandatory consumer right or remedy that applies to you under applicable law.

Section 1 – Access and Account

To place an order, you must be legally capable of entering into a binding contract under the law applicable to you. If you permit a minor to use the Services on a device you own or control, you remain responsible for that use to the extent permitted by law.

To use certain Services, including creating an account, browsing our online store or purchasing products, you may be asked to provide information such as your email address, billing details, payment information and delivery information. You represent that the information you provide is accurate, current and complete and that you have the right to provide it.

You are responsible for taking reasonable steps to protect your account credentials and for activity carried out through your account, except where activity results from our breach, a security failure for which we are responsible or circumstances for which applicable law makes us responsible. You must not transfer, sell, assign or license your account to another person.

If you believe your account has been accessed without authorisation, contact support@alderparlor.com promptly.

Section 2 – Our Products

We take reasonable care to present our products and Services accurately in our online store. Colours and product appearance may vary slightly depending on your device, screen settings, lighting and manufacturing batches.

Measurements may be approximate unless expressly stated otherwise. Ordinary presentational differences do not permit us to supply products that are materially different from their description, defective, unsafe, of unsatisfactory quality or otherwise non-conforming.

Product descriptions, prices and availability may be updated before an order is accepted. We may discontinue a product or apply reasonable quantity limits, including to protect stock availability or prevent commercial resale.

Nothing in this section limits any mandatory right relating to product quality, fitness for purpose, correspondence with description, conformity, repair, replacement, price reduction, rejection or refund.

Section 3 – Orders and Contract Formation

When you place an order, you make an offer to purchase the products shown in your order. An automated order acknowledgement confirms that we received your order but does not necessarily mean that we have accepted it.

A contract is formed when we send an express order acceptance or dispatch confirmation, or when we otherwise begin fulfilling the order in a manner that clearly confirms acceptance. We must be able to authorise or receive payment before accepting an order.

We may decline an order before acceptance for a legitimate reason, including unavailability, inability to authorise payment, a material pricing or product-information error, suspected fraud, delivery restrictions or a reasonable quantity limit. If payment has already been taken for an order we do not accept, we will return it promptly through the original payment method.

Please review your order carefully before submitting it. If you wish to request a cancellation or change, contact orders@alderparlor.com promptly. We will make reasonable efforts to accommodate the request, but this may not be possible after processing or dispatch has begun. Your statutory cancellation and withdrawal rights remain unaffected.

Returns, cancellations and exchanges are governed by our Return & Refund Policy.

You represent that purchases are primarily for your own personal or household use and not for unauthorised commercial resale or export.

Section 4 – Prices, Taxes and Billing

Prices, discounts and promotions may change before an order is placed. The price charged will be the price displayed at checkout when you submit the order and will be set out in your order confirmation.

Before you submit an order, we will display the total amount payable to Alder Parlor, including applicable taxes, delivery charges and any other mandatory charge that we are required or have agreed to collect. If an amount cannot reasonably be calculated in advance, we will explain before purchase how it will be determined.

Prices in our online store may differ from prices offered by third parties or in other sales channels. Promotions may be governed by separate terms. If promotion terms conflict with these Terms in relation to that promotion, the promotion terms will apply, subject to mandatory law.

You agree to provide current, complete and accurate purchase, payment and account information and to update relevant information when necessary so that we can complete transactions and contact you.

You represent that you are authorised to use the payment method supplied. Payment information may be collected and processed directly by Shopify Payments or another payment provider under its own legal and privacy obligations.

Section 5 – Shipping, Delivery and Risk

Processing times, estimated delivery times, available destinations, shipping charges, customs information and tracking arrangements are described in our Shipping Policy.

Unless we expressly agree a specific guaranteed delivery date in writing, delivery dates are estimates. We will nevertheless deliver without undue delay and within any period required by applicable law. For consumers in the United Kingdom and European Union, this will generally be within 30 days after the contract is concluded unless a different period has been agreed.

We are not responsible for a delay caused solely by an event outside our reasonable control, provided that we take reasonable steps to minimise its effects, keep affected customers appropriately informed and resume performance as soon as reasonably possible. This does not limit any mandatory right to require delivery, cancel an affected order, obtain a refund or exercise another remedy where a legally required or expressly agreed delivery period is not met.

Alder Parlor remains responsible for the risk of loss of or damage to goods until you, or a person identified by you other than the carrier, takes physical possession of them.

If you independently arrange delivery through a carrier that was not offered by Alder Parlor, risk may pass when the goods are handed to that carrier, to the extent permitted by applicable law.

Section 6 – Intellectual Property

The Services, including our trademarks, brand identity, text, displays, images, graphics, videos, audio, website design and the selection and arrangement of original content, are owned by or licensed to ALDER PARLOR GROUP LTD and are protected by applicable intellectual-property laws.

Customer reviews, photographs, videos and other customer submissions remain owned by their respective owners. Our permitted use of those materials is governed by Section 11 and any additional consent required by applicable law.

These Terms permit you to use the Services for personal, non-commercial shopping purposes. Without our prior written consent, you must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit or commercially exploit our protected material, except where applicable law expressly permits the activity.

Except as expressly stated, nothing in these Terms grants you a licence or other right under any patent, trademark, copyright or other intellectual property of Alder Parlor, Shopify or a third party.

Alder Parlor names, logos, product and service names, designs and slogans are trademarks of ALDER PARLOR GROUP LTD or its licensors. Shopify names, logos, product and service names, designs and slogans are trademarks of Shopify. Other names and marks belong to their respective owners.

Section 7 – Optional Third-Party Tools

As part of the Services, we may provide access to optional tools supplied by third parties that we do not control.

Unless we expressly state otherwise, access to an optional third-party tool is provided on an “as is” and “as available” basis without our endorsement. Your use may also be subject to the third party’s terms and privacy information, which you should review before using the tool.

To the extent permitted by law, Alder Parlor is not responsible for a loss caused solely by an independent third-party tool that you choose to use. This does not exclude responsibility that applicable law places on Alder Parlor or responsibility for our own acts, omissions, representations or contractual obligations.

New features, tools and resources that we introduce as part of the Services will also be subject to these Terms unless separate terms are provided.

Section 8 – Third-Party Links

The Services may contain materials, functionality and links to websites operated by independent third parties.

We do not control every independent third-party website merely because we provide a link to it. If you leave the Services to access an independent third-party website, you should review its terms, privacy information and practices before providing information or making a purchase.

To the extent permitted by law, Alder Parlor is not responsible for harm caused solely by an independent third-party website, product or service that we do not control. Complaints concerning an independent third party should also be directed to that third party.

This section does not exclude responsibility for a third party appointed by Alder Parlor to perform our own contractual obligations where applicable law makes Alder Parlor responsible.

Section 9 – Relationship with Shopify

Alder Parlor is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Alder Parlor. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Alder Parlor, including any injury, damage or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Alder Parlor.

Section 10 – Privacy

Personal information collected through the Services is processed as described in our Privacy Policy. Certain personal information is also processed by Shopify as described in the Shopify Consumer Privacy Policy.

Because the Services are hosted by Shopify, Shopify processes information about your access to and use of the Services to provide, secure and improve its platform and related services.

Information submitted to the Services may be shared with Shopify and authorised service providers and may be processed in countries other than the country in which you live. Our Privacy Policy explains the purposes, legal bases, recipients, international-transfer safeguards and rights that apply.

Section 11 – Feedback and Customer Content

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, photographs, videos, proposals or other content (“Feedback”), you retain any ownership rights that you hold in that Feedback.

You grant Alder Parlor a non-exclusive, worldwide, royalty-free and, where necessary to operate the Services, sublicensable licence to host, store, reproduce, format, adapt, moderate, publish, translate, distribute and display the Feedback for the purposes for which it was submitted, including operating, providing, evaluating, improving and promoting the Services.

This licence lasts for as long as reasonably necessary for those purposes, subject to your applicable rights and our legal obligations. If we wish to use an identifiable customer photograph or video in external advertising, we will obtain any additional permission required by applicable law.

You represent that you own the Feedback or have the rights needed to submit it, that you have disclosed any compensation or incentive connected with it and that the Feedback complies with these Terms and applicable law.

We may moderate, restrict or remove Feedback that we reasonably believe is unlawful, fraudulent, threatening, defamatory, obscene, infringes another person’s rights or otherwise violates these Terms. We are not required to publish every submission or to provide compensation unless separately agreed.

Feedback must not violate another person’s copyright, trademark, privacy, personality or other right; contain malicious code; use a false identity; misrepresent its origin; or contain unlawful, abusive or misleading material. You are responsible for the Feedback you submit and its accuracy, subject to any responsibility that applicable law places on us.

Section 12 – Errors, Inaccuracies and Omissions

Occasionally, information in the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery charges, transit times or availability.

We may correct an error and update information at any time. Before an order is accepted, we may decline or ask you to reconfirm an order affected by a material and genuine error.

If we discover a material error after acceptance, we will contact you and handle the matter in accordance with applicable contract and consumer law. We will not unilaterally remove a mandatory consumer right. If we lawfully cancel an affected order after taking payment, we will refund the amount paid promptly.

Section 13 – Prohibited Uses

You may access and use the Services only for lawful purposes. You must not use the Services, directly or indirectly:

(a) for an unlawful, fraudulent or malicious purpose; (b) to violate an applicable international, national, regional or local law; (c) to infringe our intellectual-property rights or those of another person; (d) to harass, abuse, threaten, defame, intimidate or unlawfully harm another person; (e) to transmit false or misleading information; (f) to upload, download, use or reuse material that violates these Terms; (g) to send unauthorised advertising, junk mail, chain letters, spam or similar solicitations; (h) to impersonate another person or entity; or (i) to engage in conduct that unlawfully restricts another person’s use of the Services or creates a material security or legal risk.

You also agree not to: (a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit a protected part of the Services except as permitted by law or written permission; (c) unlawfully collect or track personal information; (d) spam, phish, pharm or use pretexting; (e) use robots, spiders, scraping, data-extraction tools, automated devices, artificial-intelligence tools or manual processes in violation of these Terms or our technical access controls; or (f) interfere with or circumvent security features, authorisation controls, robot-exclusion instructions, rate limits or other lawful access restrictions.

We may take proportionate action, including restricting access or suspending an account, if we reasonably believe these Terms have been materially violated. Where appropriate and legally required, we will provide notice and an opportunity to remedy or challenge the action.

Section 14 – Automated Agents

14.1 This section (“Agent Terms”) applies if you use, permit, enable or cause an automated agent to access, use or interact with the Services. “Agent” means software or a service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity and can operate without direct supervision.

14.2 An Agent must not access, use or interact with the Services unless it identifies itself and complies with Section 14.4. An Agent must also stop accessing the Services if we lawfully request that it do so.

14.3 We may use proportionate technical measures to control whether and how Agents access, use or interact with the Services.

14.4 Agents must: (i) identify each HTTP or HTTPS request as originating from an Agent and disclose the Agent’s name in the user-agent string using “Agent/[agent name]”; (ii) not conceal or obscure that access or interaction originates from an Agent, including by imitating human interaction patterns or circumventing CAPTCHAs or other measures designed to distinguish automated use from human use; (iii) respond truthfully to a prompt seeking to determine whether an interaction comes from a person or computer; and (iv) not circumvent a measure intended to block, limit, modify or control Agent access to the Services.

This section does not prohibit lawful activity that cannot be restricted under applicable law.

Section 15 – Suspension and Termination

We may suspend or terminate access to all or part of the Services where reasonably necessary because of a material breach of these Terms, unlawful conduct, fraud, a security risk, non-payment, discontinuation of a Service or another legitimate reason.

Where appropriate and legally required, we will provide reasonable notice and an opportunity to remedy or challenge the action. Immediate action may be taken where reasonably necessary to prevent fraud, harm, unlawful conduct or a material security risk.

Termination of website or account access does not by itself cancel an already accepted order, remove a refund or return obligation, or affect a mandatory consumer right. Any amount lawfully due up to the termination date remains payable.

Provisions that by their nature should continue after termination will remain effective, including provisions concerning intellectual property, privacy, accrued payment obligations, liability, dispute resolution and governing law.

Section 16 – Warranties and Service Availability

General editorial information made available through the Services is provided for general information and is not professional medical, financial or legal advice.

We take reasonable care to keep the Services accurate, available and secure, but we do not guarantee that website access will always be uninterrupted, timely or error-free. Temporary interruptions may occur because of maintenance, security updates, provider disruption or circumstances outside our reasonable control.

To the extent permitted by law, optional and non-contractual website features may be provided on an “as is” and “as available” basis.

Nothing in these Terms excludes or restricts any express commitment made by Alder Parlor or any mandatory warranty, condition, guarantee or consumer right relating to product quality, fitness for purpose, correspondence with description, conformity, title, durability, safety, delivery or remedies for defective goods.

Section 17 – Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, or a breach of a mandatory consumer obligation that cannot lawfully be excluded or limited.

If you are a consumer, Alder Parlor is responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. Loss is foreseeable if it was obvious that it would happen or if both parties knew it might happen when the contract was formed.

We are not responsible for loss caused solely by your breach, an independent third party we did not appoint, or an event outside our reasonable control where we have complied with our applicable obligations. This does not affect rights concerning delivery, refunds or other mandatory remedies.

The Services and products are intended primarily for personal and household use. If you use them for an unauthorised commercial purpose, we are not responsible for business losses such as loss of profit, revenue, business opportunity or anticipated savings, except where applicable law provides otherwise.

Any limitation in these Terms applies only to the fullest extent permitted by the law applicable to you.

Section 18 – Responsibility for Claims

To the extent permitted by law, you are responsible for reasonably foreseeable losses and third-party claims caused by your deliberate unlawful use of the Services, your infringement of another person’s rights or your material breach of these Terms.

You are not responsible under this section to the extent a claim was caused by Alder Parlor, Shopify, another service provider, or circumstances for which applicable law makes another person responsible.

If a third-party claim covered by this section arises, we will provide reasonable notice and allow reasonable cooperation in its defence. We will not agree to a settlement imposing a non-monetary obligation or admission on you without your consent, which will not be unreasonably withheld.

Nothing in this section imposes an indemnity that is prohibited or unfair under applicable consumer law.

Section 19 – Severability

If a provision of these Terms is held to be unlawful, void or unenforceable, it will be enforced to the maximum extent permitted by applicable law or, where appropriate, treated as removed to the minimum extent necessary. The remaining provisions will continue in effect.

Section 20 – Waiver and Entire Agreement

If we do not immediately exercise or enforce a right or provision, this does not waive that right or provision.

These Terms, together with the policies and order information incorporated into them, constitute the agreement between you and Alder Parlor concerning the Services and an accepted purchase.

Nothing in this entire-agreement provision excludes information that applicable consumer law treats as binding, liability for fraud or fraudulent misrepresentation, or another right that cannot lawfully be excluded.

If a consumer-facing term is ambiguous, it will be interpreted in accordance with applicable consumer law.

Section 21 – Assignment

You may not transfer or assign your account or obligations under these Terms without our prior written consent, except where applicable law gives you the right to do so.

We may transfer our rights or obligations to another organisation in connection with a genuine sale, restructuring, financing or transfer of our business or Services. A transfer will not reduce your mandatory rights or guarantees. Where required by law or where the transfer materially affects you, we will provide appropriate notice.

Section 22 – Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer, this choice of law does not deprive you of mandatory consumer protection available under the law of the country in which you habitually reside.

The courts of England and Wales may hear disputes concerning these Terms. However, if mandatory consumer law permits you to bring proceedings in the courts of your country of habitual residence or requires another competent forum, nothing in these Terms removes that right.

Before commencing formal proceedings, you may contact support@alderparlor.com so that we have an opportunity to resolve the matter. This does not prevent you from contacting a consumer authority, alternative dispute-resolution body where applicable, or a court.

Section 23 – Headings

Headings are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

Section 24 – Changes to These Terms

You can review the current version of these Terms on this page.

We may update these Terms to reflect changes in law, technology, the Services or our business operations. The updated version will be published with a revised “Last updated” date.

Where required by law, we will provide appropriate notice of a material change. Changes will apply prospectively from the stated effective date and will not retrospectively alter the terms governing an order that was already accepted, unless the change is required by law or you expressly agree.

Your continued use of non-transactional Services after the effective date of updated Terms may constitute acceptance of the updated Terms where permitted by law and after appropriate notice. Mandatory rights remain unaffected.

Section 25 – Contact Information

Questions about these Terms may be sent to support@alderparlor.com.

ALDER PARLOR GROUP LTD
Trading as Alder Parlor
Company registration number: 17383142
Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: support@alderparlor.com
Telephone: +44 20 37695526