Shipping policy
Shipping Policy
Last updated: Aug 5, 2026
This Shipping Policy explains how orders placed through alderparlor.com are processed, dispatched, tracked and delivered. It forms part of our Terms & Conditions.
Alder Parlor is operated by ALDER PARLOR GROUP LTD. Regardless of which fulfilment facility or delivery partner handles your parcel, your purchase is made directly from Alder Parlor and we remain responsible for fulfilling your order in accordance with this policy and your applicable statutory rights.
Order Processing
Orders are normally processed within 1–2 business days after payment has been successfully authorised. Business days are Monday to Friday, excluding public holidays.
Orders placed during weekends or public holidays will begin processing on the next business day. Processing may take slightly longer during promotional periods, seasonal peaks, product launches, adverse weather events or periods of unusually high demand.
Processing time is separate from the estimated delivery time. You will receive an order confirmation after placing your order and a shipping confirmation once your order has been dispatched.
Delivery Destinations
We currently deliver to selected destinations within the United Kingdom and Europe. The countries available for delivery will be displayed at checkout. If a destination cannot be selected during checkout, we are not currently able to deliver to that location.
Our initial European service includes the Netherlands. Additional European destinations may be added or temporarily restricted depending on carrier availability, customs requirements, product restrictions or operational capacity.
For questions about whether we can deliver to your location, please contact support@alderparlor.com or visit our Contact Us page before placing your order.
International Fulfilment
To offer a carefully selected collection and serve customers across different countries, Alder Parlor works with specialised international suppliers, fulfilment facilities and delivery partners. Depending on the product, availability and delivery destination, an order may be dispatched from a fulfilment facility located outside the United Kingdom or the European Union.
The location from which an item is dispatched does not change the identity of Alder Parlor as the seller, reduce your consumer rights or require you to resolve delivery problems directly with a supplier. Our customer service team will remain your point of contact throughout the order.
Estimated Delivery Times
Standard delivery is normally estimated at 8–12 business days after dispatch. Together with our usual processing time, most orders should therefore arrive within approximately 9–14 business days after the order is placed.
Delivery estimates begin once the order has been dispatched and do not include weekends or public holidays. Estimates may vary according to destination, customs processing, local carrier operations and events outside our reasonable control.
Delivery dates are estimates rather than guaranteed appointments unless we have expressly agreed a specific delivery date with you in writing. Where required by applicable law, we will deliver your order without undue delay and within 30 days after the contract is concluded, unless a different delivery period has been expressly agreed with you.
If delivery by a specific date is essential, please contact orders@alderparlor.com before placing your order so that we can confirm whether the requested date can be accommodated.
Shipping Charges
Standard shipping is free on eligible orders with a value of €99 or more. Where your order is placed in pounds sterling, the applicable equivalent threshold will be displayed at checkout.
For orders below the free-shipping threshold, the applicable standard shipping charge will be calculated and clearly displayed before you complete your purchase.
Promotional shipping offers may be subject to separate conditions, minimum order values, selected destinations or limited promotional periods. Any applicable conditions will be disclosed with the relevant offer.
Express shipping is not currently available. If express delivery becomes available, its price and estimated delivery period will be shown at checkout before payment.
Taxes, Customs Duties and Import Charges
The total amount payable by you, including applicable taxes, shipping charges and any import costs that Alder Parlor is required or has agreed to collect, will be disclosed before you complete your purchase.
Where an available delivery method is described at checkout as including taxes and duties, Alder Parlor or its appointed logistics partners will arrange the applicable import charges before delivery. You should not be required to pay those charges again when your parcel arrives.
You will not be responsible for delivery, customs or administrative charges that were not disclosed before your purchase where applicable consumer law requires prior disclosure.
If a carrier or customs authority unexpectedly asks you to pay a charge that was not disclosed during checkout, please do not refuse the parcel or make payment before contacting us at orders@alderparlor.com. We will review the request and provide appropriate instructions.
Order Tracking
Once your order has been dispatched, we will send a shipping confirmation to the email address associated with your order. Where available, this confirmation will include your tracking number or a link to the carrier’s tracking service.
You can also monitor your delivery through our Track Your Order page.
Tracking information may take up to three business days after dispatch to become active. This initial delay does not necessarily mean that the parcel has not been handed to the delivery network.
If your tracking information has not become active after three business days, please contact orders@alderparlor.com with your order number.
Delivery Partners
We select delivery partners according to the destination, service availability, reliability and expected delivery speed. The company responsible for the final delivery may differ from the company handling the international portion of the shipment.
Customers are not required to resolve loss, damage or delivery failures directly with a carrier. Alder Parlor will make any necessary carrier claim and remain available to assist you.
Orders Containing Multiple Items
We generally aim to dispatch items from the same order together. In exceptional circumstances, including differences in availability or fulfilment location, an order may be delivered in more than one parcel.
If we divide an order into separate shipments, we will provide the available tracking information and will not charge you additional shipping fees solely because the order was divided.
Changing or Correcting a Delivery Address
Please carefully review your delivery address before completing your purchase. If you notice an error, contact orders@alderparlor.com as soon as possible and include your order number and the correct address.
We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that a change will be possible once fulfilment has begun or the parcel has entered the delivery network.
If an order is returned because the customer supplied an incomplete or incorrect address, we will contact the customer to arrange redelivery or another appropriate resolution. Reasonable additional delivery costs may apply where the address error was not caused by Alder Parlor, but only where permitted by applicable law and disclosed before redelivery.
No additional delivery charge will apply where the addressing error was caused by Alder Parlor or one of our service providers.
Restricted Delivery Locations
Delivery to post office boxes, hotels, temporary accommodation, military addresses, remote islands or other restricted locations may not be available for every product or delivery partner.
Acceptance of an address at checkout does not guarantee that every carrier can serve it. If we cannot deliver to the address provided, we will contact you to request an alternative address. If no suitable alternative is available, the affected order will be cancelled and the amount paid for it will be refunded to the original payment method.
Delivery Delays
Occasionally, delivery may be delayed by customs processing, local carrier disruption, severe weather, transport interruption, strikes, public holidays, security checks or other circumstances outside our reasonable control.
If your order has not arrived within three business days after the latest estimated delivery date, please contact orders@alderparlor.com. We will investigate the shipment with the delivery partner and keep you informed.
Where an order has not been delivered within the legally required or expressly agreed period, you may ask us to complete delivery within an appropriate additional period. If delivery is still not completed within that period, or if applicable law allows immediate cancellation because the agreed delivery date was essential, you may be entitled to cancel the affected order and receive a refund.
Nothing in this policy limits any mandatory rights you may have in relation to late delivery.
Lost Parcels
If tracking stops updating, the parcel exceeds its estimated delivery period or a carrier confirms that it cannot locate the shipment, please contact us so that we can open an investigation.
We may ask you to confirm your delivery address and provide information reasonably required by the delivery partner. You will not be required to pursue the carrier yourself.
If the parcel is confirmed as lost, or if it cannot be delivered within the period required by applicable law, Alder Parlor will offer an appropriate remedy, which may include a replacement at no additional cost or a refund to the original payment method. Any choice required to be offered to you under applicable consumer law will remain available.
Tracking Shows Delivered but the Parcel Is Missing
If tracking shows that your parcel was delivered but you cannot locate it, please first check the delivery address, any designated safe location, reception or mailroom, and ask other members of your household or building whether they accepted it.
If the parcel remains missing, contact orders@alderparlor.com promptly. We will request delivery information from the carrier and investigate the matter.
A delivery scan alone will not automatically prevent us from investigating a legitimate missing-delivery report. We may request reasonable information to help establish what occurred and prevent fraud.
Risk of Loss or Damage
Alder Parlor remains responsible for the risk of loss or damage until you, or a person identified by you other than the carrier, takes physical possession of the goods.
If you independently appoint and arrange a carrier that was not offered by Alder Parlor, risk may pass when the goods are delivered to that carrier, to the extent permitted by applicable law.
Damaged, Defective or Incorrect Orders
Please inspect your order after delivery. If an item arrives damaged, defective, incomplete or different from what you ordered, contact returns@alderparlor.com as soon as reasonably possible.
Please include your order number, a description of the issue and, where reasonably possible, clear photographs of the item, packaging and shipping label. These materials help us investigate the problem and improve our fulfilment process. They will not be required where providing them would be impossible or unreasonable.
Where the claim is valid, Alder Parlor will provide an appropriate remedy in accordance with applicable law, which may include a replacement, repair, price reduction or refund. We will cover reasonable return and replacement delivery costs where the product is defective, damaged, incomplete, incorrectly supplied or otherwise does not conform to the contract.
For further information, visit our Returns & Refunds page and read our Return & Refund Policy.
Refused or Unclaimed Parcels
If you are unable to accept a delivery, please follow the carrier’s instructions to arrange redelivery or collection. A parcel that is refused or left unclaimed may be returned to a fulfilment facility.
Refusing or failing to collect a parcel does not automatically constitute a valid cancellation request. If you want to cancel your purchase, please notify us through our Contact Us page or by emailing returns@alderparlor.com.
Once a refused or unclaimed parcel is returned, we will contact you regarding redelivery or refund options. Reasonable and evidenced costs caused by an unjustified refusal or failure to collect may be deducted or charged only where permitted by applicable law. No such costs will be imposed where the refusal resulted from our error, a defective product, a materially late delivery or an undisclosed import charge.
Order Cancellation Before Dispatch
If you wish to cancel or change an order, contact orders@alderparlor.com immediately. We will make reasonable efforts to accommodate the request, but an order may enter processing shortly after it is placed.
If the order has already been dispatched, it may no longer be possible to intercept it. This does not affect any statutory cancellation or withdrawal rights that apply after delivery. Please see our Return & Refund Policy.
Events Outside Our Reasonable Control
We are not responsible for a delay caused solely by an event outside our reasonable control, provided that we take reasonable steps to minimise the effect of the event, keep affected customers appropriately informed and resume performance as soon as reasonably possible.
This section does not exclude or limit your right to cancel, obtain a refund or exercise another mandatory consumer remedy where the legally required or expressly agreed delivery period is not met.
Further Information
Additional delivery information is available on our Shipping Information page. You may also consult our Frequently Asked Questions, Terms & Conditions and Legal Notice.
Contact Us
For tracking, address changes, delivery delays or missing parcels, contact orders@alderparlor.com.
For general assistance, contact support@alderparlor.com or use our Contact Us page.
Please include your full name, order number and delivery postcode so that we can locate your order efficiently.