Returns & Refunds
We want you to feel comfortable ordering from Alder Parlor. If something is not quite right, you can request a return within 30 days after receiving your order.
How to start a return
Email returns@alderparlor.com or contact us through our Contact Us page. Please include your order number and the item or items you would like to return.
You do not need to provide a reason when exercising a legal right of withdrawal. In other situations, letting us know what did not work can help us improve our products and service.
Please wait for our return instructions before sending anything. Returns sent without prior authorisation, or sent to our registered office, may not be accepted or may experience significant delays.
Your complimentary return
For an eligible return requested within the 30-day return period, Alder Parlor provides one complimentary standard return label or standard return shipment per order.
If you are returning more than one item from the same order, please include them in the same return request and parcel where possible. Additional separately requested return shipments may be charged where permitted by law.
Return condition
Items should be unworn, unwashed, unused and unaltered, with their original tags, accessories and packaging where reasonably possible. You may try clothing on indoors as you normally would in a physical shop.
For hygiene-sensitive products supplied in sealed packaging, a return may be restricted if the seal has been removed after delivery, but only where applicable law allows that restriction.
If an item shows handling beyond what is reasonably necessary to check its nature, characteristics and fit, any reduction in value may be deducted from the refund where permitted by law.
Damaged, defective or incorrect items
If your order arrives damaged, defective or different from what you ordered, contact returns@alderparlor.com as soon as reasonably possible.
Please include your order number and clear photographs of the item, packaging and shipping label where possible. We will assess the situation and arrange an appropriate solution at no additional cost to you.
Exchanges
Availability can change quickly, so the fastest way to secure a different size or item is usually to return your original item and place a new order.
If you would prefer a direct exchange, contact us and we will let you know whether one is available for your item and destination.
Refund timing
We will let you know when your return has been received and reviewed. Approved refunds are normally sent to the original payment method within 10 business days.
Your bank, card issuer or payment provider may need additional time to display the refund. If more than 15 business days have passed since we confirmed approval, please contact returns@alderparlor.com.
European Union and United Kingdom rights
If your order is covered by European Union or United Kingdom consumer law, you may also have a statutory 14-day cooling-off period. These legal rights apply independently of our additional 30-day return period.
Where applicable, you may exercise your right of withdrawal using the online function below, the model withdrawal form or any other clear statement sent to us within the relevant period.
Using the online withdrawal function should generate confirmation that your request has been received. You may also email your withdrawal request to returns@alderparlor.com.
More information
This page provides a simple overview. Eligibility, exceptions and statutory rights are explained in our complete Return & Refund Policy.
If you still have a question, visit our FAQ or contact returns@alderparlor.com.