Alder Parlor is a menswear and accessories store built around understated style. We select pieces for men who want to dress well without relying on oversized logos or unnecessary flash. You can learn more on our Our Story page: Our Story

Alder Parlor is operated by ALDER PARLOR GROUP LTD, a company registered in the United Kingdom. Some products are prepared and dispatched through selected international fulfilment partners, but Alder Parlor remains your seller and point of contact.

We use a direct fulfilment model for some products. This means selected international partners may dispatch an order directly to the customer, avoiding unnecessary movement through additional warehouses. Alder Parlor selects the products, manages the customer experience and remains responsible for supporting your order.

Product origin can vary depending on the item and manufacturing partner. We work with selected international suppliers and aim to provide accurate information about materials, sizing and product details on each product page.

We review available materials, measurements, product specifications, samples and customer feedback. We also monitor recurring issues and may update, replace or remove products that consistently fall short of the standard we want for Alder Parlor.

Check the measurements provided on the product page and compare them with a similar item you already own. Do not rely only on the size printed on the label, as sizing can vary between products. For more guidance, visit: Size & Fit Guide

The best option depends on the intended fit and product measurements. If you prefer a more relaxed fit, the larger size may be more comfortable. If you are still unsure, contact support@alderparlor.com before ordering.

Slight differences may occur because of photography, lighting conditions and individual screen settings. We aim to represent each product as accurately as reasonably possible.

Yes. Small variations may occur because products are measured by hand and because of normal manufacturing tolerances. These variations should not prevent the item from matching its description or intended use.

Always follow the care instructions supplied with the product or shown on its product page. If you are unsure, use a gentle cleaning method and contact support@alderparlor.com before using strong detergents, heat or specialist cleaning products.

The store primarily supports EUR and GBP. The available currency and final amount will be displayed during checkout.

Available payment methods are displayed during checkout and may vary depending on your country, currency and device. Only payment methods shown at checkout are currently available for your order.

Payments are processed through Shopify and the payment providers displayed at checkout. Alder Parlor does not receive your complete payment card number.

If guest checkout is available, you can place an order without creating an account. Please make sure the email address entered at checkout is correct so you can receive your confirmation and tracking updates.

Check your spam, promotions and junk folders first. If you still cannot find it, email orders@alderparlor.com with your name, approximate order time and the email address used during checkout. Please do not send complete payment card details.

Contact orders@alderparlor.com immediately. We will try to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

Contact orders@alderparlor.com as soon as possible. We may be able to update the address before processing begins, but changes cannot be guaranteed after preparation or dispatch.

Check the spelling, expiry date, minimum order amount and any product restrictions. Some promotions cannot be combined. If the code should still be valid, contact support@alderparlor.com before completing your purchase.

Most orders are prepared within 1–2 business days. Weekends and applicable public holidays are not counted as business days.

Standard delivery normally takes approximately 8–12 business days after dispatch. Including preparation, most orders arrive within approximately 9–14 business days. These are estimates and not guaranteed delivery dates.

Standard shipping is complimentary on orders of €99 or more, or the equivalent qualifying amount displayed in GBP or your checkout currency. For orders below this amount, the shipping charge is displayed before payment.

Express delivery is not currently available unless it appears as an option during checkout.

We deliver to destinations available during checkout, with an initial focus on the Netherlands, the United Kingdom and selected European destinations.

Once your order has been dispatched, tracking information will be sent to the email address used during checkout. You can also track it at: Track Your Order

Tracking may pause while a parcel travels between facilities, clears an international transit stage or is transferred to a local carrier. It may also take a few business days after dispatch for the first update to appear.

Most orders are sent in one parcel. Occasionally, items may arrive separately because of product location, availability or parcel restrictions. You will not be charged additional shipping because an order was divided.

We aim to make applicable charges clear during checkout. If a carrier or customs authority unexpectedly asks you for an additional payment, contact orders@alderparlor.com before paying or refusing the parcel so we can check the order.

Check with other household members, neighbours, building reception and any safe location shown by the carrier. If the parcel is still missing, contact orders@alderparlor.com as soon as reasonably possible.

Contact orders@alderparlor.com with your order number. We will review the tracking and, where appropriate, open an investigation with the delivery partner. If the parcel is confirmed as lost, we will arrange an appropriate solution.

Alder Parlor offers a 30-day return period beginning on the day you receive your order. Depending on your country, statutory consumer rights may provide additional protection.

Email returns@alderparlor.com with your order number and the item or items you would like to return. Please wait for our instructions and return address before sending the parcel.

We provide one complimentary standard return label or standard return shipment per order for an eligible return requested within the 30-day return period.

No. We will provide the correct return address after your request is accepted. Sending a parcel to the registered office or another unauthorised address may cause significant delays and may prevent us from processing the return.

Items should be unworn, unwashed, unused and unaltered, with their original tags, accessories and packaging where reasonably possible. You may try clothing on indoors as you normally would in a physical shop.

Unless a lawful exception was clearly explained before purchase, sale items have the same statutory rights and are covered by our 30-day return period.

A direct exchange may sometimes be available, depending on stock and destination. However, returning the original item and placing a new order is usually the fastest way to secure another size or product.

Contact returns@alderparlor.com as soon as reasonably possible. Include your order number and clear photographs of the item, packaging and shipping label where available. We will assess the issue and arrange an appropriate solution at no additional cost to you.

Once the return has been received and approved, the refund is normally sent to the original payment method within 10 business days. Your bank or payment provider may need additional time to display it.

Refunds are normally returned to the original payment method. This helps protect customers and reduce payment fraud.

Where applicable, European Union and United Kingdom consumers have a statutory 14-day cooling-off period for most online purchases. This applies independently of Alder Parlor’s additional 30-day return period. Certain lawful exceptions may apply.

Visit our customer-friendly Returns & Refunds page at Returns & Refunds or read the complete policy at Return & Refund Policy.

We use personal information to operate the store, process orders, provide customer support, prevent fraud and meet our legal obligations. Full details are available at: Privacy Policy

Use the unsubscribe link at the bottom of any marketing email. You may still receive essential communications about orders, payments, returns or account security.

For general assistance, email support@alderparlor.com or visit Contact Us. For questions about an order, delivery or tracking, email orders@alderparlor.com. For returns, refunds or product problems, email returns@alderparlor.com. For privacy or legal questions, email contact@alderparlor.com.

You can find our policies and legal information on the following pages: Terms & Conditions, Privacy Policy, Shipping Policy, Return & Refund Policy, Cookie Policy, Legal Notice, Accessibility Statement.