Shipping Information

We know that waiting for an order is easier when you know what to expect. Here is a simple overview of how Alder Parlor prepares, dispatches and delivers your purchase.

Where we deliver

We currently deliver to the destinations available during checkout, with an initial focus on the Netherlands, the United Kingdom and selected European destinations.

If your country or delivery method does not appear at checkout, contact orders@alderparlor.com before placing your order.

Shipping costs

Standard shipping is complimentary on orders of €99 or more, or the equivalent qualifying amount shown in GBP or your displayed checkout currency.

For orders below the free-shipping threshold, the available shipping charge will be displayed before you complete checkout.

Order preparation

Most orders are prepared for dispatch within 1–2 business days. Weekends and applicable public holidays are not counted as business days.

During especially busy periods, product launches or major holidays, preparation may take a little longer. We will contact you if an issue is likely to cause a significant delay.

Estimated delivery time

Standard delivery normally takes approximately 8–12 business days after dispatch. Including preparation, most orders arrive within approximately 9–14 business days.

These times are estimates rather than guaranteed delivery dates. Customs procedures, carrier disruptions, severe weather, local holidays and unusually busy periods can occasionally affect delivery.

International fulfilment

Some products are prepared and dispatched directly from selected international fulfilment facilities. This helps us offer a considered range without moving products through unnecessary warehouses before they reach you.

Your purchase is always made from Alder Parlor. We remain responsible for customer support and will be your point of contact if you need help with your order.

Tracking your order

When your order is dispatched, we will send tracking information to the email address used at checkout. You can follow its progress through our Track Your Order page.

Tracking may take a few business days to display its first update, especially while the parcel is being transferred between international and local delivery networks.

Orders arriving separately

Most orders are sent in one parcel. Occasionally, items may be dispatched separately because of product location, availability, parcel restrictions or other logistical reasons.

You will not be charged additional shipping because we divided an order. Where separate tracking numbers are available, we will send them to you.

Taxes, customs and import charges

We aim to make applicable charges clear before you complete checkout. Depending on your destination and the way an order is fulfilled, taxes or import charges may be included or presented during purchase.

If a carrier or customs authority unexpectedly asks you for an additional payment, contact orders@alderparlor.com before paying the charge or refusing the parcel. We will check the order and explain the available next steps.

Changing your delivery address

If you notice an address mistake, contact orders@alderparlor.com immediately. We will try to update it, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

Please review your address carefully before completing checkout. Additional delivery costs caused by an incorrect or incomplete address may be charged where permitted by law.

If your order is delayed

If the estimated delivery period has passed or your tracking has not updated for several business days, contact us with your order number. We will review the tracking and, where appropriate, investigate the shipment with the delivery partner.

Please do not assume that a temporary tracking pause means the parcel has been lost. International tracking often pauses while a shipment is travelling between facilities or awaiting its first scan in the destination country.

Missing or damaged deliveries

If tracking shows your parcel as delivered but you cannot find it, please first check with other household members, neighbours, reception areas and any safe location shown by the carrier.

If it is still missing, contact orders@alderparlor.com as soon as reasonably possible. If the parcel or item arrives damaged, keep the packaging and send us photographs so we can investigate and help.

Need more help?

For additional details, read our complete Shipping Policy, visit our FAQ or contact orders@alderparlor.com.