Legal Notice
Legal Notice
Last updated: July 31, 2026
1. Website Operator
This website is operated by ALDER PARLOR GROUP LTD, trading as Alder Parlor.
ALDER PARLOR GROUP LTD is the professional seller responsible for products purchased through alderparlor.com.
The terms “Alder Parlor”, “we”, “us” and “our” refer to ALDER PARLOR GROUP LTD.
2. Company Information
Legal company name: ALDER PARLOR GROUP LTD
Trading name: Alder Parlor
Legal form: Private company limited by shares
Company registration number: 17383142
Registered in: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
VAT identification number: N/A
The registered office is provided for legal and official correspondence. It is not a customer service centre, retail store or general product-return facility.
3. Contact Information
General customer support: support@alderparlor.com
Orders, delivery and product-safety enquiries: orders@alderparlor.com
Returns, refunds and complaints: returns@alderparlor.com
Privacy, legal and intellectual-property enquiries: contact@alderparlor.com
Business telephone: +44 20 37695526
Customer-service hours:
Monday – Friday
09:00 – 18:00
Saturday - Sunday
09:00 – 17:00
Business Hours (GMT+1 – Amsterdam)
We aim to respond to all emails within 24 hours.
You may also contact us through our Contact Us page.
4. Electronic Communications
Emails sent to Alder Parlor should include sufficient information for us to identify and respond to the request.
For order-related enquiries, please include your name, order number and delivery postcode. Do not send complete payment-card details, passwords or other unnecessary sensitive information by email.
An email will be considered received when it enters our designated business email system, subject to reasonable security and spam filtering. If you do not receive a response within a reasonable time, please contact us again through our Contact Us page.
5. Customer Service Languages
Our primary customer-service language is English. Additional languages may be offered as the store expands.
Where consumer information is legally required in the language of a target market, Alder Parlor will make the relevant local-language information available.
If a translation differs materially from the English text, the versions will be interpreted consistently where possible and without reducing mandatory consumer rights available under the law applicable to the customer.
6. Website Platform and Hosting
Our ecommerce store is operated using technology supplied by Shopify.
For merchants in the United Kingdom and Europe, Shopify’s primary contracting entity is generally:
Shopify International Limited
Company number: 560279
Victoria Buildings, 2nd Floor
1–2 Haddington Road
Dublin 4, D04 XN32
Ireland
Shopify provides the ecommerce platform, checkout technology, hosting infrastructure and related services. Shopify is not the seller of products offered by Alder Parlor.
Information about Shopify is available through the Shopify Legal pages.
7. Domain Services
The Alder Parlor domain may be registered or technically managed through GoDaddy or another approved domain and infrastructure provider.
Current domain registrar or DNS provider: Cloudflare
The involvement of a domain, hosting or infrastructure provider does not make that provider responsible for products sold by Alder Parlor.
8. Seller and Merchant Responsibility
Purchases made through this website are made directly from ALDER PARLOR GROUP LTD.
Shopify, Shopify Payments, payment providers, suppliers, fulfilment facilities and delivery companies provide supporting services but do not replace Alder Parlor as the seller responsible to the customer.
Depending on the product and delivery destination, an order may be handled by selected international suppliers or fulfilment facilities. This does not reduce the contractual or statutory rights available to the customer.
9. Payment Processing
Payments may be processed through Shopify Payments or another payment option displayed at checkout.
The payment provider may carry out payment authorisation, authentication, fraud prevention, currency conversion or refund processing under its own legal and privacy obligations.
The seller shown on the order confirmation and responsible for fulfilling the purchase remains ALDER PARLOR GROUP LTD.
Customer card-statement descriptor: Alder Parlor
10. Prices, Taxes and Charges
Prices, applicable taxes, delivery costs and other mandatory charges collected through the store will be displayed before the customer submits an order.
Where a charge cannot reasonably be calculated in advance, the customer will be informed before purchase that an additional charge may apply and how it will be determined.
Further information is available in our Terms & Conditions and Shipping Policy.
11. Returns Address
The registered office shown in this Legal Notice is not the standard address for product returns.
Alder Parlor uses approved third-party return facilities. The correct return address and shipping instructions will be provided after a return request is registered.
Customers should not send products to the registered office, an address printed on an original parcel or directly to a supplier unless Alder Parlor expressly instructs them to do so.
Return requests may be submitted through our Returns & Refunds page or by emailing returns@alderparlor.com.
Further information is available in our Return & Refund Policy.
12. Product Manufacturers and Traceability
Where required, product pages will provide information identifying the product, manufacturer, importer or other responsible economic operator, together with applicable warnings and safety information.
Manufacturer and responsible-person information may differ between products. Customers should consult the relevant product page and the information supplied with the product.
Product-safety questions, incidents or suspected hazards should be reported to orders@alderparlor.com. Please include the order number, product name and photographs where reasonably possible.
13. Professional Seller Status
Alder Parlor acts as a professional trader when selling products through this website.
The store is intended primarily for business-to-consumer sales. Products and prices are offered for personal and household purchases rather than commercial resale.
Nothing on the website should be interpreted as presenting Alder Parlor as a private individual seller or as an online marketplace connecting customers with unrelated third-party sellers.
14. Website Content Responsibility
ALDER PARLOR GROUP LTD is responsible for the commercial and editorial content published on the Alder Parlor website, except for content clearly attributed to an independent third party.
Questions about website content may be sent to contact@alderparlor.com.
15. Product Information
We take reasonable care to ensure that product descriptions, materials, measurements, colours, prices and availability are accurate and understandable.
Colours and appearance may vary slightly according to lighting, screen settings and manufacturing batches. Measurements may be approximate unless expressly stated otherwise.
These ordinary presentational differences do not permit Alder Parlor to supply goods that are materially different from their description, defective, unsafe or otherwise non-conforming.
Customers should review the relevant product information and our Size & Fit Guide before ordering.
16. General Website Information
Non-product editorial content is provided for general information and should not be treated as medical, financial, legal or other regulated professional advice.
Product pages, checkout information, order confirmations and policies may contain legally relevant information concerning a purchase.
If you identify an error, please report it to contact@alderparlor.com.
17. Intellectual Property
The Alder Parlor name, brand identity, logos, website design, product photography, videos, graphics, written descriptions and other original content are owned by or licensed to ALDER PARLOR GROUP LTD.
Content may be viewed and used for personal, non-commercial shopping purposes.
Without prior written permission, you must not reproduce, copy, republish, distribute, commercially exploit or use Alder Parlor content to advertise or sell the same or similar products.
You must not present Alder Parlor content as your own, remove ownership notices or use our brand in a way likely to create a false impression of affiliation, authorisation or endorsement.
Intellectual-property permission requests and infringement notices may be sent to contact@alderparlor.com.
18. Intellectual-Property Complaints
If you believe content on our website infringes your copyright, trademark or another legal right, contact contact@alderparlor.com.
Please identify the protected work or right, the allegedly infringing content, its location on the website, your contact details and the basis on which you are entitled to submit the complaint.
We may request additional information to assess the claim and may remove or restrict content while a credible complaint is investigated.
19. Automated Access and Scraping
Systematic scraping, copying, data extraction or automated commercial use of Alder Parlor content is prohibited without prior written permission.
You must not use bots, artificial-intelligence agents or automated tools to circumvent security controls, access restrictions, rate limits or robot instructions.
This restriction does not prohibit lawful activity that cannot be restricted or ordinary search-engine indexing authorised by our technical settings.
20. External Links
The website may contain links to independent third-party websites or services.
A link does not necessarily mean that Alder Parlor endorses, controls or accepts responsibility for all content, products or practices of the third party.
Customers should review the relevant third party’s terms and privacy information before providing information or purchasing directly from it.
This section does not exclude responsibility for a third party appointed by Alder Parlor to perform our own contractual obligations where applicable law makes Alder Parlor responsible.
21. Website Availability and Security
We take reasonable steps to keep the website available, accurate and secure. Temporary interruptions may occur because of maintenance, security updates, provider disruption or events outside our reasonable control.
Website interruption does not remove rights relating to an accepted order, refund, return, complaint or privacy request.
Suspected website-security issues may be reported to contact@alderparlor.com.
22. Privacy and Cookies
Information about how we collect and use personal information is available in our Privacy Policy.
Information about cookies, pixels and consent controls is available in our Cookie Policy.
Privacy requests may be sent to contact@alderparlor.com.
23. Accessibility
Alder Parlor aims to make its website and services accessible to as many people as reasonably possible.
Accessibility information and contact methods are available in our Accessibility Statement.
If you experience difficulty accessing information or completing a request, contact support@alderparlor.com.
24. Complaints
Customer complaints may be submitted through our Contact Us page or by emailing returns@alderparlor.com.
Please provide your name, order number where applicable, a description of the issue and the resolution you are seeking.
Alder Parlor is not currently affiliated with a specific voluntary consumer complaints board or alternative dispute resolution provider.
Where applicable law requires participation in, or disclosure of, a competent dispute-resolution process, we will provide the relevant information. This does not limit a customer’s right to contact a consumer authority or court.
25. Governing Terms
Use of the website and purchases made through it are governed by our Terms & Conditions.
The Terms & Conditions contain information about contract formation, payments, delivery, returns, liability, governing law and dispute jurisdiction.
A choice of English law does not remove any mandatory consumer protection that applies in the customer’s country of habitual residence.
26. Customer Information Pages
Customers may consult the following pages:
Contact Us
Track Your Order
Size & Fit Guide
Frequently Asked Questions
Shipping Information
Returns & Refunds
Our Story
Privacy Policy
Terms & Conditions
Shipping Policy
Return & Refund Policy
Cookie Policy
Accessibility Statement
27. Changes to This Legal Notice
We may update this Legal Notice when company details, contact information, service providers, legal requirements or business operations change.
The most recent version will be published on this page with an updated revision date.
Company details that are legally required to be displayed will be updated promptly after an official change takes effect.
28. Legal and Official Contact
Legal notices and formal correspondence may be sent to:
ALDER PARLOR GROUP LTD
Trading as Alder Parlor
Company registration number: 17383142
Registered in: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: contact@alderparlor.com
Telephone: +44 20 37695526